Frequently Asked Questions
Everything you need to know about shopping at The Gem Shop.
What materials are used in your jewelry?
We use high-quality materials including 14k gold plating, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with water, perfumes, and lotions. Store them in a cool, dry place when not in use.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.